New Orange APAC Pty Ltd
ABN 67 165 341 748
The launch of your platform is an important milestone. But the real work of managing it starts after go-live. A digital platform needs ongoing attention to remain secure, stable, and fast. Updates, error logs, certificates, backups, and critical functionality all need to be monitored on a structural basis. If that does not happen, issues often go unnoticed and only become visible once users or internal teams start running into them.
With Proactive Application Management, we keep your platform structurally healthy. Based on a fixed monthly budget, we reserve an agreed number of hours for preventive maintenance, checks, and monitoring. During that time, we safeguard and improve the platform’s technical foundation so that issues are identified early and continuity is maintained.
Just as you periodically check tire pressure and replace windshield wipers on a car, a digital platform also needs regular checks and maintenance. You do not wait until you are stranded on the side of the road. You make sure everything continues to work as it should.
The same applies to digital platforms. Software becomes outdated, security risks change, certificates expire, and critical functionality can gradually perform less well without anyone noticing. If you only take action once there is already a problem, you are usually too late.
That is why it is not a luxury, but a logical next step after go-live. By checking, maintaining, and monitoring your platform on a structural basis, you prevent small issues from growing into disruptions that affect processes, user experience, or revenue. You make sure the platform not only performs well today, but also remains reliable over the long term.
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We continuously monitor whether the platform is functioning properly and remains fast enough. This allows us to detect deviations early and take action in time.
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We carry out updates for software, plugins, and underlying systems. This helps keep your platform secure, stable, and future-proof.
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We verify whether backups are available and usable. That leaves you better prepared if recovery is ever needed.
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We monitor for suspicious activity and vulnerabilities. This reduces the risk of security incidents and data breaches.
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We keep an eye on platform availability and check certificates, so your users do not run into unexpected issues. We keep an eye on platform availability and check certificates, so your users do not run into unexpected issues.
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We make sure build pipelines and deployment processes continue to function reliably. This allows changes to be released in a controlled way.
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We regularly test essential parts of the platform, such as forms, portals, or ordering flows, to make sure they continue to work as intended.
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You receive a clear report on completed work, signals, and recommendations. If we identify improvement opportunities beyond the scope of ongoing management, we discuss them with you.
Proactive Application Management ensures that your digital platform remains secure, stable, and reliable after go-live. Through ongoing monitoring, updates, and checks, you prevent disruptions, reduce risks, and maintain control over continuity and costs.
Good management requires more than technical checks alone. It requires a partner who understands how digital platforms operate within an organisation and knows where the risks, dependencies, and opportunities for improvement lie. New Orange combines technical depth with a pragmatic approach. We do not look only at incidents, but at the structural health of your platform. That helps you reduce risk, maintain quality, and keep the digital foundation of your organisation in good shape.
Want to make sure your platform remains secure, stable, and manageable after go-live? We would be glad to review it with you and advise on a suitable support arrangement.
Proactive application management is the ongoing monitoring, maintenance and management of your digital platform after it goes live. This includes software updates, monitoring, backups, security checks, performance optimisation and testing of critical functionality. The goal is to keep your platform secure, stable and easy to manage. New Orange provides proactive application management for platforms built with technologies such as Umbraco, Sanity and custom software, following ISO 27001 and NEN 7510 certified processes.
Once a platform is live, software ages, security risks evolve, certificates expire and integrations can behave differently over time. Regular monitoring and maintenance help identify issues early, preventing small technical problems from becoming outages or risks for users, business processes or revenue.
Proactive application management includes monitoring errors and performance, applying software and security updates, verifying backups, monitoring uptime, checking SSL certificates, managing releases, regularly testing key functionality, and providing reports with recommendations for improvement.
No. Support typically focuses on questions or incidents after they occur. Proactive application management is designed to prevent problems before they affect your platform. We continuously monitor the technical health of your platform and identify risks before they have an impact.
We agree on a fixed monthly budget and a set number of hours. Within those hours, we carry out monitoring, maintenance and preventive tasks. You receive regular reports outlining the work completed, the issues identified and any recommendations for improvement.
Proactive application management is suitable for websites, e-commerce platforms, customer portals, custom applications and other digital platforms where continuity is important. It is particularly valuable for platforms with integrations, customer data, ordering processes or business-critical workflows. Examples include platforms built with Umbraco, Sanity, BigCommerce, Next.js and custom software.
If additional work is identified, we document it and discuss the most appropriate next steps. Smaller improvements can sometimes be completed within the agreed monthly budget. Larger enhancements, technical changes or new functionality are scoped and agreed separately.
Ideally, immediately after your platform goes live. This allows us to maintain stability, security and performance from the outset while the technical foundation is still up to date. Existing platforms can also benefit from proactive management, particularly if they have received little structured maintenance over time.
The cost depends on the size, technology and complexity of your platform. We work with a fixed monthly budget, so you know exactly what to expect. Following a technical assessment, we provide a detailed proposal outlining the number of hours, the scope of work and the reporting schedule.
Yes. New Orange is certified for ISO 9001, ISO 27001 and NEN 7510. Security updates, access management and incident handling are all part of our certified management system. For healthcare organisations, NEN 7510 ensures that application management aligns with the Dutch standard for information security in healthcare.